Upgrading Sitecore from 10.1 to 10.4: Overcoming SXA Module Challenges

 

 Hello All,

Upgrading Sitecore from version 10.1 to 10.4 can be a significant step forward in leveraging the latest features and improvements. However, during our recent upgrade, we encountered an issue while upgrading the Sitecore Experience Accelerator (SXA) module. This post outlines the problem we faced and the solution that ultimately resolved the issue.

The Upgrade Process

We followed the official Sitecore SXA 10.4 upgrade guide, which can be found here. The guide provides a step-by-step approach to upgrading the SXA module, ensuring that all necessary components are updated correctly.

The Issue: Step 4 "Update Existing Content"

The problem arose during the fourth step of the upgrade process, "Update existing content." After upgrading Sitecore from 10.1.2 to 10.4, we attempted to upgrade the Sitecore SXA content by clicking the upgrade button. Unfortunately, this action resulted in an error.

Error Description:

• A PowerShell pop-up appeared without any content.
• Some sample screenshots:

Here below list of steps after click on upgrade :

Only one left apart from that all completed successfully.

Powershell pop up without any content:

Troubleshooting and Solution

Our team, along with Sitecore support, conducted extensive troubleshooting to identify the root cause of the issue. After a thorough investigation, we discovered that broken links at one of the website tenant levels were causing the problem.

Steps Taken to Resolve the Issue:

1. Identify Broken Links: We meticulously checked the content for broken links within the affected tenant.
2. Update Links: Once identified, we updated the broken links to ensure they pointed to valid content.
3. Reattempt Upgrade: After fixing the broken links, we reattempted the upgrade process.

This approach successfully resolved the issue, allowing us to complete the SXA module upgrade without further errors.

Key Takeaways

• Thorough Content Review: Before initiating the upgrade, ensure that all content, especially links, is intact and functional.
• Collaborative Troubleshooting: Working closely with Sitecore support can expedite the resolution of complex issues.
• Documentation: Always refer to the official upgrade guides and keep detailed records of any deviations or issues encountered during the process.

Conclusion

Upgrading Sitecore and its modules can present challenges, but with careful planning and thorough troubleshooting, these can be overcome. Our experience highlights the importance of detailed content review and collaboration with support teams to ensure a smooth upgrade process.

If you have any questions or need further assistance with your Sitecore upgrade, feel free to reach out!

I hope you enjoy this Sitecore blog. Stay tuned for more Sitecore related articles.

Till that happy Sitecoring :)

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